Privacy Policy

 

AL MAQAM MEDICAL SUPPLIES L.L.C
Website: www.glovesuae.com
Last updated: 19 January 2026

This Privacy Policy describes how Al Maqam Medical Supplies L.L.C (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects personal data obtained through www.glovesuae.com (the “Website”).

By accessing or using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We may collect the following categories of personal data:

  1. Personal Identification Information
  • Full name
  • Company name (where applicable)
  • Email address
  • Phone number
  • Billing and delivery address
  1. Transaction & Payment Information
  • Order details and purchase history
  • Payment confirmation and transaction references

Note: We do not store full card details. All card payments are processed securely through our authorised payment gateway.

  1. Technical & Usage Information
  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, interactions)
  1. How We Use Your Information

We use personal data for the following purposes:

  • To process and fulfil orders
  • To manage payments, refunds, and cancellations
  • To arrange shipping and delivery
  • To communicate order updates and customer support responses
  • To comply with legal, regulatory, and accounting obligations
  • To improve website performance and user experience
  • To detect, prevent, and investigate fraud or misuse
  1. Payment Processing

All online payments on www.glovesuae.com are processed through Geidea Payment Gateway.

  • Payment data is encrypted and handled directly by the payment provider.
  • The Company does not store or have access to full card numbers or sensitive payment credentials.
  • Geidea operates in compliance with PCI-DSS security standards.
  1. Sharing of Information

We may share personal data only where necessary, including with:

  • Payment gateway providers
  • Courier and logistics partners
  • IT service providers and website hosting partners
  • Regulatory authorities, where required by law

We do not sell or rent personal data to third parties.

  1. Data Storage & Security
  • Personal data is stored securely using appropriate technical and organisational safeguards.
  • Access to personal data is restricted to authorised personnel only.
  • We take reasonable measures to protect data against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your data, no online system can be guaranteed to be 100% secure.

  1. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, regulatory, and accounting requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

  1. Cookies & Tracking Technologies

The Website may use cookies and similar technologies to:

  • Enhance website functionality
  • Analyse traffic and usage patterns
  • Improve user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

  1. User Rights

Subject to applicable UAE laws, users may have the right to:

  • Request access to their personal data
  • Request correction of inaccurate information
  • Request deletion of personal data (where legally permissible)
  • Withdraw consent for certain data processing activities

Requests may be submitted using the contact details provided below.

  1. Third-Party Links

The Website may contain links to third-party websites.
The Company is not responsible for the privacy practices or content of such external sites.

Users are encouraged to review third-party privacy policies separately.

  1. Children’s Privacy

The Website is not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from minors.

  1. Legal Compliance

This Privacy Policy is designed to comply with applicable UAE data protection laws and regulations.
We may disclose personal data where required by law, court order, or regulatory authority.

  1. Changes to This Privacy Policy

The Company reserves the right to update or amend this Privacy Policy at any time.

Any changes will be posted on the Website, and continued use of the Website constitutes acceptance of the revised policy.

  1. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or personal data, please contact:

AL MAQAM MEDICAL SUPPLIES L.L.C
Email: info@maqammed.ae
Address: No.1, Al Maqam Building, Street 3, Warsan 2, Dubai, UAE