AL MAQAM MEDICAL SUPPLIES L.L.C 
Website: www.glovesuae.com 
Last updated: 19 January 2026 

This Returns & Refund Policy applies to all purchases made through www.glovesuae.com, an ecommerce platform owned and operated by Al Maqam Medical Supplies L.L.C (“Company”, “we”, “us”, “our”). 

By placing an order on the website, you acknowledge and agree to the terms set out below. 

1. General Policy

Due to the nature of medical, healthcare, and hygiene-related products, the Company maintains a strict returns and refunds policy in accordance with UAE regulations, health & safety requirements, and industry best practices. 

Returns and refunds are accepted only in limited circumstances, as outlined in this policy. 

2. Eligibility for Returns

A product may be eligible for return only if all of the following conditions are met: 

• The return request is submitted within 7 days from the date of delivery 

• The product is unused, unopened, undamaged, and in its original sealed packaging 

• The product is in a resalable condition 

• Proof of purchase (invoice or order confirmation) is provided 

The Company reserves the right to inspect returned items before approving any return or refund. 

3. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable, unless defective or incorrectly supplied: 

• Medical consumables and disposable items 

• Gloves, masks, gowns, drapes, and PPE 

• Sterile or hygiene-sensitive products 

• Products that have been opened, used, or tampered with 

• Products purchased on clearance, promotion, or special offer 

• Customised, special-order, or made-to-order items 

This restriction is in place to protect patient safety, public health, and regulatory compliance. 

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrectly supplied, you must: 

• Notify us within 48 hours of delivery 

• Provide clear photographs and order details 

Upon verification, the Company may, at its discretion: 

• Replace the item, or 

• Issue a refund, or 

• Provide store credit (where applicable) 

Failure to notify within the specified timeframe may result in rejection of the claim. 

5. Order Cancellations

• Orders may be cancelled only before dispatch. 

• Once an order has been prepared, packed, or dispatched, cancellation is not permitted. 

• Orders involving special procurement or bulk quantities cannot be cancelled once confirmed. 

6. Refund Method & Processing Time

• Approved refunds will be processed only to the original payment method used. 

• Cash refunds are not permitted. 

• Refund processing timelines typically range between 7–14 working days, depending on the payment gateway and the customer’s issuing bank. 

Shipping, handling, and delivery charges are non-refundable, unless the return is due to Company error. 

7. Return Shipping Responsibility

• Customers are responsible for all return shipping costs, unless the return is due to an error or defect attributable to the Company. 

• Returned items must be securely packaged to avoid damage during transit. 

• The Company shall not be responsible for items lost or damaged during return shipment. 

8. Right to Refuse Returns

The Company reserves the right to refuse any return or refund request if: 

• The conditions of this policy are not met 

• The product shows signs of use or tampering 

• The request is deemed abusive or fraudulent 

All decisions made by the Company regarding returns and refunds are final. 

9. Contact Information

For return or refund requests, please contact: 

AL MAQAM MEDICAL SUPPLIES L.L.C 
Email: support@glovesuae.com 
Phone: +971 4 262 8970 
Address: No.1, Al Maqam Building, Street 3, Warsan 2, Dubai, UAE